All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. *This does not include factors that are out of our control (ex: potential delays due to postal service problems, lost packages or inclement weather.)
*Please remember that order times are separate from the shipping times that you see at checkout.
If you need to cancel an order, please call us at: 1.800.601.9680 immediately. You may also email us at: CustomerCare@carrie-Love.com.
We will cancel the order if it has not left our facility yet. After packages have left our facility, we will not be able to stop movement. We will be more than happy to complete a refund with the item unopened and in unused condition.
S&H is not refunded on returns.
Domestic Shipping Rates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at check
We have partnered with UPS to ensure that we give you a competitive shipping rate as well as a premium shipping experience.
Shipping charges for your order will be calculated and displayed at check out.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at CustomerCare@Carrie-Love.com with your name and order number, and we will look into it for you.