We have a 15-day return/exchange policy, which means you have 15 days after receiving your item to request a refund or exchange and return the item.
To be eligible for a return/exchange, your item must be in the same unused, original condition that you received it in.
To start a return, you can contact us at CustomerCare@Carrie-Love.com. If your return/exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping & Handling is not refundable.
You can always contact us for any return questions at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned/exchanged. We also do not accept returns for lost/stolen/misplaced items. We do not accept returns for items that have sustained damage after item has been delivered to you. Unfortunately, we cannot accept returns on final sale items or clearance items.
Items purchased with gift cards
Items purchased with gift cards that are returned within the 15-day return period with receive a store credit.
The fastest and most efficient way to do an exchange is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, allow 5 days from return receipt to process refund. Your refund will be on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refund may show on next billing cycle of bank statement.
Lost Items/Stolen Packages
If the shipping tracking number says a package has been delivered but you have not received your order, here is the procedure we follow:
- First, we ask you to check with anyone else that receives mail at the shipping address. We also ask that you check with your neighbors to see if they might have received it. If this doesn't resolve the issue, contact your delivery person to confirm where they delivered the item. This often solves the missing package issue.
- Secondly, we wait 2 business days for the package to show up from a delayed delivery, neighbor or other person who may have received it.
- If you still have not found your package, after 2 business days, we will open a lost package case with the carrier to see if the GPS location of the delivery scan matches the address you gave us on the order.
If the GPS delivery scan shows that the carrier did not deliver it to shipping address, then we will reship your package ASAP with a signature required and file a missing package claim with the carrier on our end.
If you need to cancel an order, please call us at: 1-800-601-9680 or email us at CustomerCare@Carrie-Love.com immediately. We will cancel the order if it has not left our facility yet. After packages have left our facility, we will not be able to stop product shipment. We will be more than happy to complete a refund with the item returned unopened and in original condition. S&H is not refundable.